Terms & Conditions
I hereby acknowledge and agree to the following terms and conditions outlined by SJ Collective for the hire of dresses:
Rental Period:
I understand that the rental period begins on the date specified in the agreement and ends on the date specified in the agreement.
I agree to return the rented dress(es) to SJ Collective by the specified return date. Failure to do so may result in additional charges.
Condition of Dress:
I acknowledge that I have inspected the rented dress(es) and found them to be in satisfactory condition at the time of pick-up/delivery.
I agree to return the dress(es) in the same condition as received, with no damages, stains, or alterations. Any damages beyond normal wear and tear will be subject to additional charges.
Care of Dress:
I agree to handle the dress(es) with care and follow any care instructions provided by SJ Collective.
I understand that the dress(es) must not be altered, washed, or cleaned by any method without prior approval from SJ Collective.
Liability:
I understand and accept full responsibility for any loss, theft, damage, or destruction of the rented dress(es) during the rental period.
I agree to compensate SJ Collective for the full retail value of the dress(es) in case of loss, theft, damage, or destruction.
Cancellation and Refund Policy:
I acknowledge that cancellations made within 2 days of the rental date may incur a cancellation fee. Any orders cancelled outside of this period are subject to a store credit to the full amount of the original order.
I understand that refunds are subject to the terms outlined in the rental agreement and any applicable cancellation policies.
Release of Liability:
I hereby release SJ Collective, its employees, agents, and affiliates from any liability for injuries, accidents, or damages that may occur during the rental period.
I understand that SJ Collective is not liable for any allergic reactions or sensitivities that may arise from wearing the rented dress(es).
Governing Law:This waiver shall be governed by and construed in accordance with the laws of Queensland, Australia.
I have read and understood the terms and conditions outlined in this waiver and agree to abide by them throughout the rental period by clicking 'Accept'.
SJ Collective aims to bring you affordable designer fashion from our small business based in Toowoomba.
Don’t let our location fool you, we have an expansive collection of stunning attire for hire at a rate that fits within your budget. This includes you.. even if you are not in the same physical location, as we are online too!
We know you deserve to feel confident and what better way to do that than a fabulous outfit!
Our boutique offers you a personalised journey to find the perfect outfit that celebrates your unique identity. We want to further compliment you as a strong woman that embraces your individuality so you can express yourself through fashion, all at your doorstep.
We are beyond excited to be part of your journey.
Follow us on Instagram to keep up with the latest drops!
FAQ
How does hiring with SJ Collective work?
Once you have found the perfect dress simply use the calendar to place your booking. Select the date you would like the dress to be delivered. We recommend selecting a delivery date 2-3 days before your event. You can select to have the dress posted to you or to pick up at our Toowoomba warehouse. All postage orders include a return satchel to post the dress back in. If you are unsure if a particular dress is available or not please email us at info@sjcollective.com.au
Can I try my dress on before placing my order?
Yes of course! You are welcome to visit our Highfields location by appointment only. Please book your try on here
Do I have to clean my outfit before returning?
No, we take care of the cleaning for you! Simply place your dress into the pre-paid package that has been provided and drop it at your local Post Office or yellow Express Postal Box. If you have chosen pickup or local delivery, simple pop it back in the bag it was delivered in, and return!
What if I damage the dress I have hired?
If you do damage the dress in any way please contact us immediately at info@sjcollective.com.au. If the dress is not repairable, unfortunately, you will be charged the replacement value of the dress; as per the RRP amount on our website.
What if I want to change/cancel my order?
If you need to cancel your order or make any changes please email us at info@sjcollective.com.au.
Please note that you must email within 48 hours of your hire date, otherwise you will be charged the full amount of the order.
What if I return my outfit late?
We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without an outfit so please make sure you return your dress on time!
If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website. If you are unable to post your item(s) back by 4pm on your return date please contact us at info@sjcollective.com.au.
I have left my order until the last minute! Will it arrive?
There is no shame in leaving things to the last minute (we all do it!). Orders placed before 3pm (AEST) will be despatched that day for next day delivery to metropolitan areas located within Australia’s Post next day network. Areas outside of this network will take 2-4 days to be delivered.
Please note that once the order has been posted by SJ Collective, we cannot guarantee delivery times by Australia Post.
If you are a local in Toowoomba and are ordering last minute, please reach out to confirm if the dress can be picked up last minute.
What payment options do you have available?
We have numerous secure payment options for our fantastic clients.
ApplePay
GooglePay
ShopPay
Credit Card
Paypal
Afterpay
Eftpos upon collection - This will entail a 5% surcharge per transaction.