Dotti Sleeve Mini

SJ COLLECTIVE | TERMS & CONDITIONS

Last updated: 7 November 2025

Welcome to SJ Collective!

We’re so excited to help you find the perfect outfit for your next occasion. As a small Australian business, we take pride in providing beautiful designer pieces at affordable hire prices.

To ensure a smooth experience for everyone, please carefully read our Terms & Conditions before placing your booking.

By completing a hire booking with SJ Collective, you acknowledge and agree to the following terms, subject to your rights under Australian Consumer Law.

1. GENERAL HIRE CONDITIONS

SJ Collective provides designer clothing for temporary hire throughout Australia.

• All garments remain the property of SJ Collective throughout the hire period.
• The standard hire period is four (4) days, unless otherwise agreed in writing.
• The hire period begins and ends on the dates confirmed in your booking.
• Each garment is reserved exclusively for the customer during their selected hire period and is unavailable for other customers to book during that time.
• The full hire fee is payable at the time of booking unless an alternative payment arrangement has been expressly agreed upon.
• Customers are responsible for providing accurate contact, delivery and booking information.

SJ Collective reserves the right to decline or cancel bookings where there is a legitimate reason to do so, including suspected fraud, garment unavailability or circumstances preventing us from fulfilling the booking. Where SJ Collective cannot fulfil a confirmed booking, an appropriate refund or other remedy will be provided in accordance with Australian Consumer Law.

2. SIZING & FIT POLICY

We want every customer to look and feel amazing in their chosen outfit. However, designer sizing can vary significantly between brands, styles and individual garments.

It is the customer’s responsibility to select the correct size and style before completing their booking.

Please note:

• Size labels are provided as a guide only and may vary between designers.
• Customers are encouraged to review garment descriptions, measurements and sizing recommendations carefully before booking.
• Customers are welcome to contact SJ Collective for sizing assistance or arrange a try-on appointment where available.
• Any sizing advice provided by SJ Collective is intended as general guidance and does not constitute a guarantee of fit.
• Customers should consider their measurements, preferred fit and the style of garment before booking.

Incorrect sizing or unsuitable fit

SJ Collective does not offer voluntary refunds, store credits, exchanges or replacement hires where a garment does not fit as expected, provided the garment is supplied as booked and complies with applicable consumer guarantees.

This includes circumstances where:

• The garment is too small or too large.
• The garment is too long or too short.
• The garment does not suit the customer’s body shape.
• The customer finds the garment uncomfortable or unflattering.
• The customer’s measurements or weight have changed since booking.
• The customer has selected an incorrect size or style.
• The garment fits differently from what the customer anticipated, without any misdescription or other failure to meet a consumer guarantee.

The full hire fee remains applicable where a garment does not fit as expected.

Each garment is reserved exclusively for the customer’s selected hire period, meaning SJ Collective is unable to accept other bookings for that garment during those dates.

Returning a garment early, leaving it unworn or deciding not to use it does not entitle the customer to a voluntary refund or partial refund.

These conditions do not limit any rights or remedies available under Australian Consumer Law, including where a garment does not match its description or fails an applicable consumer guarantee.

3. CHANGE OF MIND POLICY

SJ Collective does not provide voluntary refunds, store credits or exchanges for change of mind once a garment has been dispatched or collected.

Change of mind includes, but is not limited to:

• No longer liking or wanting the selected garment.
• Finding or purchasing an alternative outfit.
• Deciding to wear something else.
• Changes to personal style or preferences.
• Deciding the garment is unsuitable for the intended occasion, where it was supplied as described.
• Choosing not to attend an event.
• Changes in personal circumstances or event arrangements.
• Deciding not to wear the garment after receiving it.

The full hire fee remains payable for change-of-mind requests after dispatch or collection, regardless of whether the garment has been worn.

Customers acknowledge that the hire fee secures the garment for their exclusive use during the booked hire period.

SJ Collective is not obligated to provide a voluntary refund, credit or replacement garment in these circumstances.

Nothing in this section excludes any rights under Australian Consumer Law.

4. BOOKINGS, CANCELLATIONS & AMENDMENTS

We understand that plans can change and will always do our best to assist where possible.

All cancellation and amendment requests must be submitted in writing to info@sjcollective.com.au.

Cancellation notice periods

For change-of-mind cancellations, customers must provide at least:

• Local collection bookings: 48 hours’ notice before the scheduled collection date.
• Postal bookings: Four (4) days’ notice before the scheduled dispatch date.

Cancellation requests received within these notice periods may be considered for a store credit or booking amendment, subject to availability and written approval by SJ Collective.

A timely cancellation request does not automatically guarantee a refund, credit or booking change. Any cancellation fee or retained amount will be reasonable and proportionate to the circumstances, including costs incurred and losses arising from the cancellation.

Late cancellations

Where a change-of-mind cancellation is requested after the applicable notice period, SJ Collective may retain the hire fee to the extent reasonably justified by the circumstances, including the inability to rehire the reserved garment.

Once a garment has been dispatched or collected, the full hire fee remains payable for change-of-mind cancellations.

Booking amendments

Requests to change garment size, style, hire dates or delivery arrangements are subject to availability and approval.

SJ Collective cannot guarantee that alternative garments or dates will be available.

Any additional costs associated with an approved amendment must be paid before the amended booking is confirmed.

All cancellations and amendments remain subject to Australian Consumer Law.

5. POSTAGE & DELIVERY

SJ Collective offers Australia-wide postal hire.

Our standard express postage fee is $33, which includes a prepaid return postage label.

For postal bookings:

• Customers must provide a complete and accurate delivery address.
• Customers are responsible for selecting appropriate hire dates and allowing sufficient delivery time before their event.
• We recommend selecting a delivery date at least two to three days before the event.
• Postage transit time before the scheduled hire period is not counted towards the standard four-day hire period.
• All postal orders include return postage arrangements.
• Customers must use the return packaging and label supplied, unless otherwise agreed.

SJ Collective aims to dispatch orders in accordance with the confirmed booking arrangements.

Once a parcel has been lodged with Australia Post, delivery timeframes are subject to the carrier’s operations and are not guaranteed.

SJ Collective will provide reasonable assistance where a parcel is delayed, lost or otherwise affected during transit.

Where a delivery issue results in a failure to meet an applicable consumer guarantee, customers will be entitled to the remedies provided under Australian Consumer Law.

Incorrect delivery details

Customers are responsible for ensuring the delivery address supplied at checkout is correct.

Additional postage or redirection costs resulting from incorrect customer-provided details may be charged where reasonably incurred.

6. LOCAL COLLECTION & RETURNS

Local collection and return arrangements are available from our Highfields, Queensland location.

• Collection and return dates will be confirmed at the time of booking.
• Customers must collect and return garments within the agreed timeframes.
• Any changes to collection or return arrangements must be approved in advance.
• Customers are responsible for ensuring garments are returned securely and on time.

Failure to collect a garment during the agreed collection period does not automatically entitle the customer to a refund or credit.

Where the garment was made available as agreed, the full hire fee remains applicable if the customer chooses not to collect it, subject to applicable consumer rights.

7. LATE RETURNS

Timely returns are extremely important to our business, as garments are often reserved for another customer shortly after a previous hire.

All garments must be returned by the date specified in the booking confirmation.

For postal returns, garments must be lodged with Australia Post by 4:00 pm on the scheduled return date, unless otherwise agreed.

Customers must retain proof of lodgement.

Late return fees

A late return fee of $30 per garment, per day may apply where a customer fails to return a garment by the agreed deadline.

Late fees are intended to compensate SJ Collective for reasonable losses and additional costs associated with delayed returns, including disruption to subsequent bookings.

Fees will not exceed an amount reasonably proportionate to the loss or costs incurred.

Where a late return affects another confirmed booking, SJ Collective may seek recovery of additional reasonably incurred losses, to the extent permitted by law and without double recovery.

Customers who anticipate a late return must contact SJ Collective as soon as possible.

Late fees will not be imposed where a delay results from circumstances for which the customer is not responsible and charging the fee would be unlawful or unreasonable.

8. GARMENT CARE & RESPONSIBILITY

All SJ Collective garments are professionally maintained and inspected between hires.

Customers agree to treat hired garments with care and return them in substantially the same condition as received, allowing for reasonable wear and tear.

During the hire period:

• Garments must not be altered, tailored or modified.
• Garments must not be washed, dry-cleaned or treated with cleaning products without prior written approval.
• Customers must take reasonable precautions to avoid stains, tears, burns and other damage.
• Garments must not be loaned, sub-hired or transferred to another person without approval.
• Customers must follow any garment-specific care instructions provided.

Customers are responsible for loss or damage caused by their misuse, negligence or failure to take reasonable care of the garment.

Normal wear and tear associated with reasonable use will not attract additional charges.

9. DAMAGE, STAINS & REPAIRS

We understand that accidents can happen!

If a garment is damaged during your hire period, please notify SJ Collective as soon as possible.

All garments are inspected upon return.

Where damage beyond reasonable wear and tear is attributable to the customer, additional charges may apply.

These may include:

• Reasonable professional repair costs.
• Additional specialist cleaning costs required because of damage or excessive staining.
• Replacement costs where the garment is lost, destroyed or damaged beyond economical repair.

Any charges will be based on the reasonable cost of repairing or replacing the garment, taking into account its condition, age and value.

Where a garment is lost or damaged beyond repair, the customer may be responsible for its reasonable replacement value, up to the garment’s applicable retail replacement cost.

SJ Collective will provide details of any proposed damage charges and supporting information where reasonably available.

Customers must not attempt to repair or treat damaged garments without prior approval.

Damage charges will not apply to ordinary wear and tear or defects for which the customer is not responsible.

10. CLEANING

Professional standard cleaning is included in the hire fee.

Customers are not required to clean garments before returning them.

Please do not wash, soak, iron, steam or dry-clean a garment without prior written approval from SJ Collective.

Where additional specialist cleaning is reasonably required due to excessive staining or misuse, the customer may be charged the reasonable additional cleaning cost.

11. REFUNDS & STORE CREDITS

SJ Collective does not offer voluntary refunds or store credits for:

• Incorrect size selection or unsuitable fit.
• Change of mind.
• Garments that are not worn or used.
• Finding an alternative outfit.
• Personal preference or styling changes.
• Voluntary early returns.
• Choosing not to collect or use a garment made available as agreed.

These exclusions apply where SJ Collective has fulfilled the booking as agreed and the garment complies with applicable consumer guarantees.

Refund requests

All refund requests must be submitted in writing to info@sjcollective.com.au.

Returning a garment, requesting a refund or receiving an acknowledgement of an enquiry does not mean a refund has been approved.

A voluntary refund or store credit is only approved once SJ Collective expressly confirms that approval in writing.

Where a refund or other remedy is required under Australian Consumer Law, SJ Collective will provide the applicable remedy regardless of whether prior approval has been given.

Any voluntary store credit or booking adjustment offered by SJ Collective is a goodwill gesture and does not create an entitlement to the same arrangement for future bookings.

12. FAULTY, INCORRECT OR MISDESCRIBED GARMENTS

SJ Collective takes care to ensure garments are accurately described and inspected before dispatch or collection.

If you receive a garment that is faulty, damaged, incorrect or materially different from its description, please contact us as soon as reasonably possible.

We may request photographs and relevant booking details to assist with assessing the issue.

Depending on the circumstances and applicable consumer guarantees, an appropriate remedy may include repair, replacement, refund or another remedy required by Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee or statutory remedy that cannot lawfully be excluded.

13. LOST OR UNRETURNED GARMENTS

All garments remain the property of SJ Collective.

Where a customer fails to return a garment, SJ Collective may contact the customer and request its immediate return.

If a garment is lost, stolen or remains unreturned, the customer may be responsible for reasonable losses arising from the failure to return it, to the extent permitted by law.

This may include the reasonable replacement value of the garment and other proven losses, without double recovery.

SJ Collective reserves the right to pursue reasonable recovery action where necessary.

14. TRY-ON APPOINTMENTS

SJ Collective offers in-person try-on appointments at our Highfields location.

Appointments must be booked in advance through our website.

To ensure a pleasant experience for everyone:

• Customers must arrive on time.
• Late arrival does not extend the scheduled appointment end time.
• Customers who are unwell are asked to reschedule their appointment.
• A maximum of one accompanying guest is permitted unless otherwise approved.
• Customers must not wear makeup while trying on garments.
• Customers and guests must treat our home, garments and facilities with care.

Try-on appointments are intended to assist customers with garment selection and sizing.

Trying on a garment does not guarantee its availability for future hire dates.

15. PAYMENT & ADDITIONAL CHARGES

Full payment is required to secure a booking unless otherwise agreed in writing.

Additional charges may apply for:

• Approved booking amendments requiring additional services.
• Late returns.
• Damage beyond reasonable wear and tear.
• Lost or unreturned garments.
• Additional postage resulting from customer-provided errors.
• Other reasonable costs arising from a customer’s breach of these terms.

Any additional charges must be reasonable, supported by the circumstances and permitted by applicable law.

SJ Collective will notify customers of proposed additional charges and their basis.

16. CUSTOMER COMMUNICATION

All booking changes, cancellations, refund requests and damage notifications must be communicated in writing to:

info@sjcollective.com.au

Customers are responsible for monitoring the contact details provided at checkout for important booking updates.

Verbal discussions, enquiries or informal requests do not constitute confirmation of a booking amendment, voluntary refund or store credit.

Any approved changes will be confirmed in writing by SJ Collective.

17. LIMITATION OF LIABILITY

SJ Collective will take reasonable care in providing its hire services.

To the extent permitted by law, SJ Collective is not responsible for losses arising solely from circumstances outside its reasonable control or from a customer’s failure to comply with reasonable booking instructions.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability arising under Australian Consumer Law.

18. AUSTRALIAN CONSUMER LAW

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

Customers may be entitled to a refund, replacement, repair, compensation or other remedy where applicable consumer guarantees are not met.

The policies relating to sizing, change of mind, cancellations, damage and refunds do not override these statutory rights.

19. CHANGES TO TERMS & CONDITIONS

SJ Collective may update these Terms & Conditions from time to time.

Any changes will be published on our website.

Unless otherwise agreed or required by law, bookings will be governed by the terms presented to the customer at the time the booking was made.

20. ACCEPTANCE OF TERMS

By placing a booking with SJ Collective, customers acknowledge that they have been provided with access to these Terms & Conditions and agree to be bound by them, subject to applicable law.

In particular, customers acknowledge that:

• They are responsible for selecting the correct garment and size.
• Incorrect sizing and change of mind do not automatically qualify for a refund.
• The full hire fee remains payable where a garment is supplied as booked but is not worn due to unsuitable fit or personal preference.
• Garments are reserved exclusively for their selected hire dates.
• Garments must be returned on time and in accordance with the agreed hire conditions.
• Additional reasonable charges may apply for late returns, damage or loss.
• Australian Consumer Law rights remain unaffected.

Thank you for supporting SJ Collective. We appreciate your understanding and look forward to helping you find something beautiful for your next occasion!

SJ Collective

Highfields, Queensland, Australia

Email: info@sjcollective.com.au

Website: www.sjcollective.com.au